The AED Foundation (AEDF) offers continuing education programs to enhance the skills of your dealership’s most important asset—its employees. Employees both new and seasoned can enroll in self-study courses to develop their knowledge on specialized topics. Courses can be taken a la carte or as part of AEDF’s Certified Manager Program (CMP). CMPs are offered for parts, service, rental, sales, and branch management. Essential courses, including financial management, people management and sales/customer service management, are featured in all CMPs, with remaining courses in each program’s area of focus rounding out the coursework.
The Foundation has broken down the details of each program below:
Parts Manager Certification Program
Participants in the Parts Manager Certification Program will gain general leadership skills, develop planning techniques specific to parts department needs, and learn how to optimize customer benefits and sales.
- Courses: Financial Management 101 & 102, People Management 101,102 & 103, Sales/Customer Service 101, Parts Management 101, Parts Management 201, Diversity & Sensitivity 101, Final Certification Test
Service Manager Certification Program
AEDF’s Service Manager Certification Program covers both general leadership courses as well as service management courses. Participants can expect to learn about service operation standards, selling techniques and service management tips.
- Courses: Financial Management 101 & 102, People Management 101, 102 & 103, Sales/Customer Service 101, Service Management 101, Service Management 201, Diversity & Sensitivity 101, Final Certification Test
Branch Manager Certification Program
The Foundation’s Branch Manager Certification Program offers the opportunity not only to learn essential leadership skills, but gain background knowledge on parts management, rental management and service management to manage all areas of the branch effectively.
- Courses: Financial Management 101 & 102, People Management 101, 102 & 103, Sales/Customer Service 101, Parts Management 101, Service Management 101, Rental Management 101, Diversity & Sensitivity 101, Final Certification Test
Sales Manager Certification Program
The AED Foundation’s Sales Manager Certification Program allows participants to gain leadership skills and refine their sales techniques, with key knowledge on how to retain and motivate your team and forecast sales.
- Courses: Financial Management 101 & 102, People Management 101, 102 & 103, Sales/Customer Service 101, Sales Leadership 101, Sales Leadership 201, Diversity & Sensitivity 101, Final Certification Test
Rental Manager Certification Program
AEDF’s Rental Manager Certification Program features courses that help develop professional leadership skills and training on fundamental parts of the position, including rental management, rental sales, and rental operations.
- Courses: Financial Management 101 & 102, People Management 101, 102 & 103, Sales/Customer Service 101, Rental Management 101, Rental Management 201, Rental Management 301, Diversity & Sensitivity 101, Final Certification Test
To learn more about AEDF’s Certified Manager Programs, please contact The AED Foundation’s program coordinator, Jahnisi Aymerich, at jaymerich@aednet.org.